Contact Sand Creek Woods Water Restoration

What should Sand Creek Woods homeowners do in the first hour after a leak?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• For a single fixture, close the valve under the sink or behind the toilet. For anything you can't trace, close the main valve.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• Listen for the sump pump. If it's silent while the pit is full, the problem may be power or a stuck float, and the crew can sort out which.
• If the water is rising from outside, don't try to hold it back with towels. Move what you can to higher ground, and call when it's safe to talk.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What will we ask when you call about water damage in Sand Creek Woods?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Where the water is coming from, and whether it's still running.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• If you've seen standing water when you look in the crawl space access.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Roughly when the house was built. Much of Sand Creek Woods went up in the 2000s, and the age points the crew toward likely trouble spots.
• If there's a dog or other pet the crew should know about.
• Whether you've called your insurance company yet, and either answer is fine.

Short answers are enough, since the crew will look at everything again in person.

How does the first visit to your house work?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

How does the age of Sand Creek Woods homes change a water call?

Much of Sand Creek Woods was built in the 2000s, so the plumbing is newer and leaks tend to come from appliances and sump pumps. The mix in Sand Creek Woods includes two story homes. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. Some parts of Sand Creek Woods sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Share what you know about the house on the call, even if it's a rough guess.

Is your neighborhood in the Sand Creek Woods service area?

The Sand Creek Woods crew covers these neighborhoods:

• Meadow Brook Village · much of it from the 1990s to 2000s, most with basements
• The Bristols · much of it from the 2000s, basements are common
• Sandstone Village · homes from the 2000s, basements are common
• Sand Creek Farms · basements are common
• Royalwood · built mostly in the 2000s, basements are common
• Rolling Knoll · much of it from the 2000s, most with basements

We also take calls from nearby Lake Stonebridge, Spyglass Falls, Sagamore, Sweet Briar, Britton Ridge, Stonewater, Somerset and Sunblest Farms. For addresses near the edge of the service area, call and the team will check whether a crew can get there. For details on the work itself, see our page on water damage restoration and basement flooding.

What do Sand Creek Woods homeowners ask before they call?